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Princess Cruises Policy—As of 10/6/21 |
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NEW!—Announced October 6th
With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer. You can find out details of your compensation by clicking the link that matches your sail date below.
Announced June 30th
Like so many facets of life, travel has been hit hard by recent events. It is with a heavy heart that Princess Cruises has made the extremely difficult decision to temporarily pause our global ship operations. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer. You can find out details of your compensation by clicking the link that matches your sail date below.
Announced March 16th
While Holland America Line continues to work with government and port authorities to develop its plans to return to cruising, the company is extending its pause of European and Seattle roundtrip Alaska cruise operations to include departures through June 30, 2021.
The pause on Alaska cruises sailing roundtrip from Seattle will impact cruises through June on Eurodam and Oosterdam, with a call at Victoria, British Columbia, Canada. Guests currently booked on the canceled roundtrip Seattle-Alaska June departures will be automatically moved to an equivalent cruise in 2022 at the 2021 fare, with all cash and Future Cruise Credit funds moved to the new booking.
The pause on Europe departures will impact cruises departing in May and June on Nieuw Statendam, Volendam and Westerdam, along with the Collectors’ Voyages associated with those canceled cruises. Collectors’ Voyages combine nonrepeating itineraries for an extended, back-to-back cruise experience. View Europe replacement voyages PDF
Europe cruises affected by this pause in operation are: :
Nieuw Statendam: Eight departures from May 2 through June 27, 2021, that include seven- and 14-day Norway and Baltic itineraries, as well as the 14- and 21-day Collectors’ Voyages of those cruises.
Volendam: June 19, 2021, 14-day Adriatic Dream cruise and the 24-day Adriatic Dream and Greek Odyssey Collectors’ Voyage departing the same date.
Westerdam: June 19, 2021, 12-day Greece and Adriatic Antiquities cruise and the 24-day Adriatic Antiquities and Mediterranean Romance Collectors’ Voyage departing the same date.
Holland America Line is notifying all guests and their travel advisors of their options. Guests currently booked on the canceled Europe and Alaska departures will be able to rebook on an equivalent cruise in 2022 at the 2021 fare – with all cash and Future Cruise Credit funds moved to the new booking. Guests should confirm their selection of 2021 to 2022 replacement voyages through the Cancellation Preferences Form no later than April 15, 2021. If guests decide not to accept a cruise booking in 2022 by April 15, 2021, they automatically default to receive a Future Cruise Credit of 110% of any cash paid on the booking. The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies apply.
Announced January 6th
As Princess Cruises continues to prepare and develop its plans to meet the "Framework for Conditional Sailing Order" issued by the U.S. Centers for Disease Control and Prevention (CDC), in addition to the uncertainty around travel restrictions, the company is extending its pause of guest cruise vacations on ships sailing through May 14, 2021. This includes sailings in the Caribbean, the California Coast, along with early season Alaska and Europe cruises.
"We appreciate the patience from our loyal guests and travel advisors as we work to meet the health and safety requirements for our return to service," said Jan Swartz, president of Princess Cruises. "We continue to prepare our ships for our return to service and we are eager to see our guests back on board to create summertime memories."
Guests currently booked on these cancelled voyages will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid.
To receive the above FCCs, no action is required by the guest or their travel advisor. The FCCs can be used on any cruises booked by May 1, 2022 and sailing by December 31, 2022. Alternatively, guests can request a full refund for all monies paid on their booking through this online form. Requests must be received by February 15, 2021 or guests will be registered for the Future Cruise Credit option.
Princess will protect travel advisor commission on bookings for cancelled cruises that were paid in full in recognition of the critical role they play in the cruise line’s business and success.
Princess Cruises previously paused global guest cruise vacations and cancelled all departures on all ships through March 31, 2021.
The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.
NEW!—Announced November 20th
In response to the U.S. Centers for Disease Control and Prevention (CDC) "Framework for Conditional Sailing Order" pertaining to resumption of U.S. cruise operations, Princess Cruises is extending its pause in global operations to allow time for the estimated preparation needed for completing required activities prior to sailing and taking into consideration the temporary seven-day cap on itineraries that call at a U.S. port. The cruise operations impacted include the following:
Additionally, due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing in and out of Japan through June 25, 2021.
"We are focused on preparing our ships to meet the CDC health and safety requirements for our eventual return to service," said Jan Swartz, president of Princess Cruises. "We also appreciate the continued support we have received from our guests, partners and travel advisors, reinforcing for all of us why we do what we do."
Guests currently booked on these cancelled voyages will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare.
To receive the above FCCs, no action is required by the guest or their travel advisor. Alternatively, guests can request a full refund for all monies paid on their booking through this online form. Requests must be received by December 31, 2020 or guests will be registered for the Future Cruise Credit option.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full in recognition of the critical role they play in the cruise line’s business and success.
The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.
Announced November 10th
Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world's largest cruise company, today announced that its North American cruise line brands will extend their existing pause in operations, suspending cruise voyages between December 1 and December 31, 2020.
"Our highest responsibility and top priorities are always compliance, protecting the environment, and the health, safety and well-being of our guests, the people in communities we touch, our crew and shoreside employees," said Arnold Donald, CEO of Carnival Corporation. "We continue to work with the U.S. Centers for Disease Control and Prevention, and global government and public health authorities, as well as top medical and science experts around the globe, on a comprehensive plan for the eventual restart of cruising in North America. With their collective guidance, we have developed and continue to update our enhanced health and safety protocols that are in the best interest of our guests, crew and overall public health. Whenever we restart our cruise operations in the U.S., we certainly look forward to welcoming our guests on board."
Individually, each brand has been communicating and will continue to communicate with guests to provide updates and direction regarding affected cruise vacations.
The date for restarting cruise operations will be communicated by each respective brand and available on their websites.
The company and its brands are also notifying crew members, travel professionals and other stakeholders.
Announced October 27th
Due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing from Australia and New Zealand through May 31, 2021.
Guests will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid. To receive the above FCCs, no action is required by the guest or their travel advisor.
Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form. Guests have until November 30, 2020, to elect a refund, or they will automatically receive the default offer listed above.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.
Announced August 26th
Due to the continued progression of COVID-19 and related decisions of various governments, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations in Australia through December 12, 2020 which includes cruises throughout Australia and New Zealand.
Guests who have paid in full on these cancelled voyages will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid. To receive the above FCCs, no action is required by the guest or their travel advisor.
For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC is non-refundable, will not exceed the base cruise fare amount of the currently booked cruise, and will have a minimum value of $100 per person.
Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form. Guests have until September 30, 2020 to elect a refund, or they will automatically receive the default offer listed above.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.
Announced July 22nd
Due to the continued progression of COVID-19 and related decisions of various government, health authorities, and airlines regarding travel restrictions, Princess Cruises is extending its pause in cruise operations impacting the following voyages:
"We share in our guests' disappointment in cancelling these cruises," said Jan Swartz, Princess Cruises president. "We look forward to the days when we can return to travel and the happiness it brings to all who cruise."
Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare.
For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC is non-refundable, will not exceed the base cruise fare amount of the currently booked cruise, and will have a minimum value of $100 per person.
To receive the above FCCs, no action is required by the guest or their travel advisor. Alternatively, guests can request a full refund for all monies paid on their booking through this online form. Requests must be received by August 31, 2020 or guests will be registered for the Future Cruise Credit option.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full in recognition of the critical role they play in the cruise line’s business and success.
The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.
Announced June 1st
Hi everyone,
Due to global events impacting travel, including travel restrictions announced by the Canadian government, we have extended our pause of global ship operations and have cancelled the voyages listed below.
View Details & FAQ. Additional details about the cancelled voyages can be found here.
Guidance on bookings cancelled by Princess on June 1, 2020
To support you in managing your clients, we kindly ask that you review the compensation options for those whose bookings are now cancelled as a result of our latest extension of our pause in global ship operations.
You or your client should not cancel bookings that were cancelled by Princess on June 1, 2020. You client’s booking will be automatically cancelled by Princess in the near future. You and your client should receive an email regarding the cancellation which will cover their two compensation options.
Cancelled bookings that are paid in full
We hope that your clients who are paid in full will stick with us by accepting a special higher value future cruise credit (FCC) offer. Your client will receive 100% of the value of the cruise or cruisetour fare paid as a future cruise credit, and they’ll also receive an additional 25% bonus FCC. The FCCs can be used on any voyage through May 1, 2022. No action is required to receive this option and your clients will be notified by email once the credit has been issued.
Alternatively, your client can request a refund for all monies paid on your booking through this online form. Requests must be received by June 30, 2020 or your client will automatically receive the higher value option which includes a bonus 25% FCC.
Cancelled bookings that are not paid in full
For those guests with bookings not paid in full, they will receive Double the Deposit, which includes a refundable FCC for the money currently on deposit, plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the current cruise and will have a minimum value of $100 per person. In order to receive the above FCCs, no action is required.
Money paid in excess of the cruise fare for Princess Vacation Protection, taxes, fees and port expenses, airfare or hotel packages will be refunded or transferred to a new booking if you’re ready to rebook. In any event, prepaid shore excursions and/or special service items will be refunded.
As an example, if your client paid a deposit of $100 or less (perhaps during a dollar deposit sale), they would receive a $100 bonus deposit. Conversely, if your client had paid a deposit of $100, plus $900 on a $2,000 cruise fare, they would receive an FCC totaling $1,000 (100% of money paid), plus matching $1,000 bonus FCC. In the case that the monies your client paid toward the cruise exceed the value of the cruise fare, the amount beyond the cruise fare will be refunded or transferred to a new booking if they are ready to rebook.
Alternatively, your client can request a refund for all monies paid on your booking through this online form. Requests must be received by June 30, 2020, or your client will automatically receive the higher value Double the Deposit option.
Option 1: Higher Value (Default) ONLY AVAILABLE IF PAID IN FULL |
Option 2: Lower Value |
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100% value of eligible monies paid transferred to a future cruise credit which includes standard deposit, partial payments towards cruise fare, plus air, hotel, Princess Vacation Protection, transfers and applicable taxes, fees and port expenses. Bonus future cruise credit matching the value of eligible monies paid, not to exceed the base cruise fare amount of the cancelled cruise (minimum of $100 per person) 100% full refund of prepaid purchases such as shore excursions and special service items. Monies paid in excess of the cruise fare for Princess Vacation Protection, taxes, fees and port expenses, airfare or hotel packages will be refunded or transferred to a new booking if you're ready to be booked. |
100% Refund of cruise deposit paid 100% full refund of prepaid purchases such as shore excursions and special service items. |
Given the volume of requests and the care being dedicated to make sure each booking is handled accurately, we appreciate your patience during this time. To date, we’ve refunded millions of dollars of cruises and we continue working through our backlog. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. These modifications have increased our capacity to process these refunds.
FCCs and commission protection
I want to remind you that FCCs for these cancelled cruises can now be used toward a deposit on a future booking, however, they cannot be applied toward air or hotel. Please note that FCCs in lieu of refund (limited to up to 100% of cruise fare) are refundable, but bonus FCCs are not. If your client changes their mind and later requests a refund, the initial FCC will be refunded and the Bonus FCC will be cancelled.
Finally, Princess will protect travel advisor commission on bookings for cancelled cruises that were paid in full, in recognition of the critical role you play in our business and success. And don’t forget that we will also protect your commission when the FCCs are redeemed for a future cruise with Princess (including the bonus amount).
For the latest on travel advisories and restrictions, please visit our Notices & Advisories page on princess.com. And be sure to visit our Cruise with Confidence page for updates on our enhanced health protocols, webinars and support tools.
We know that the past few months have been challenging and we sincerely appreciate your patience and understanding. We’ll continue to do everything we can to inform and support you and your clients, as we navigate through these extraordinary circumstances.
Thank you for your ongoing support.
Best Regards,
John Chernesky
Senior Vice President
North America Sales & Trade Marketing
Princess Cruises
Announced May 6th
SANTA CLARITA, Calif. – Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:
"As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise vacations for our loyal guests," said Jan Swartz, president of Princess Cruises. "Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners and the communities we visit."
Guests currently booked on these canceled voyages, who have paid Princess in full, will have the option to receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional bonus FCC equal to 25% of the cruise fare.
For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.
In order to receive the above FCC no action is required.
Alternatively, guests can request a full refund for all monies paid on their booking through this online form. Requests must be received by June 15, 2020, or they will receive the refundable Future Cruise Credit option.
Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.
The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.
Announced April 14th
Pause of global ship operations extended thru June 30th; Compensation packages offered for cancelled cruises.
Hi everyone,
After extensive review of the global landscape, we have extended our pause of global ship operations through June 30, 2020. This was an extremely difficult decision; however, it is the responsible thing to do in light of the continuing COVID-19 situation and is consistent with our commitment to making the health and safety of our guests and crew our highest priority.
In addition to cancelling all cruises and cruisetours departing through June 30, 2020, there are a number of modifications to our global deployments, most notably including:
Please note that each ship in our fleet will have a unique return to service date, based on the previously published cruise itineraries, with some modifications, departing after July 1. Details about the canceled voyages can be found here.
We know that the past several weeks have been challenging for you. We sincerely appreciate your patience and understanding as these decisions were unavoidable, particularly given the recent order from the United States Centers for Disease Control and Prevention (CDC) and other government restrictions in response to the current global pandemic.
Guidance on May 11—June 30, 2020 bookings canceled by Princess
You should not cancel any cruises sailing May 11–June 30, 2020. Your booking has been automatically canceled by Princess. You should receive an email regarding the cancellation which will cover two compensation options. You will default to Option 1, the richer compensation value, shown below.
For those who have paid in full, we hope you will stick with us by accepting Option 1, which requires no action from you, and give our team a chance to shine at a later date by transferring the money paid on a cruise or cruisetour as a Future Cruise Credit (FCC) plus an additional 25% bonus FCC that can be used on any voyage through May 1, 2022. Alternatively, you can request Option 2 and receive a refund for all money paid on your booking through this online form. If we don't hear from you by May 31, 2020, you will automatically receive Option 1.
If you have not paid in full, Option 2 will be your default and any money paid will be refunded to the original payment form.
If you paid Princess anything toward a booking, that will be refunded to the original method of payment. This includes upgrades, Princess EZair, prepaid shore excursions, special service items, gratuities, taxes, fees and port expenses..
Your Departure Date in 2020 | Option 1: Higher Value (Default) ONLY AVAILABLE IF PAID IN FULL |
Option 2: Lower Value |
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May 11–June 30 | 100% value of cruise fare transferred to a future booking or as a future cruise credit. Additional future cruise credit of 25%of cruise fare 100% full refund of prepaid purchases such as shore excursions and special service items. |
100% Refund of cruise fare paid 100% full refund of prepaid purchases such as shore excursions and special service items. |
Given the volume of requests and the care being dedicated to make sure each one is handled accurately, it may take approximately 60 days from the date we receive your preference for FCCs and refunds to be processed. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.
Updated: Cruise with Confidence final payment & cancellation policies
For full details and FAQs, click here:
Cancel up to 30 days prior for cruises sailing Aug. 1—October 15, 2020
Cancel up to 48 hours prior for cruises sailing through July 31, 2020
We know these have been trying times and we will continue to do everything we can to support you, as we navigate through these extraordinary circumstances.
Thank you for your ongoing support!
Best Regards,
John Chernesky
Senior Vice President
North America Sales & Trade Marketing
Princess Cruises
Announced March 12th
Princess Cruises is voluntarily and temporarily pausing its global ship operations for voyages departing
March 12th through May 10th, 2020.
Cruise operations will resume with sailings starting May 11th.
Cruises currently underway that disembark on or before March 17th will continue as scheduled. Cruises and Cruisetours departing March 12th through May 10th, 2020 will receive the following
compensation.
Your Departure Date in 2020 | Option 1: Future Cruise Credit (25% higher value) |
Option 2: Refund + Future Cruise Credit (lower value) |
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March 12–March 25 | 225% FFC | 100% Refund + 100% FFC |
March 26–April 8 | 175% FFC | 100% Refund + 50% FFC |
April 9–May 10 | 150% FFC | 100% Refund + 25% FFC |
Any voyages currently underway that extend beyond March 17th will be contacted separately regarding compensation. Government Fees and Taxes, Princess Vacation Protection and any pre-paid items will be refunded, regardless of the option chosen.
Announced March 11th
To protect the health and safety of all onboard, Princess Cruises is closely monitoring the evolving situation with novel coronavirus (COVID-19). It is quickly implementing enhanced screening measures and additional prevention and control procedures. These protection and prevention tactics include:
As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:
While onboard, if you experience any symptoms of respiratory illness, which may include fever, chills, cough, or shortness of breath, please contact the Medical Center, where you will receive a complimentary consultation.
Please be aware that as this public health situation continues to evolve rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.
The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities. Updated information on the illness and travel advice can be found at the CDC website.
*14-days is the accepted standard incubation period of COVID-19 recognized by the WHO and US CDC.
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