Fairmont Miramar Hotel & Bungalows

Monica and Alex's customer service with reservations was 5 stars. They made sure we had the perfect room for my daughter and I's week long stay and it was exceptionally clean. The front desk clerk, Ariana, was also outstanding. She even called our first morning and asked if we would like to change rooms because people were complaining about the Club down in the parking lot was too loud. It wasn't too loud for us since we're night owls. We just kept the fan on the AC on and never heard a thing. The Sushi restaurant could use a better server. He refused to clean my sticky bar setting and said that was just the way it was. He couldn't even get all the soy sauce up, much less the sticky wasabi. We got up and walked out. We then went down to FIG and the server was even worse. He never introduced himself, and kept walking away from us as we were in mid sentence. He never stayed at our table for more than two seconds. He also got mad and walked away when I hesitated to order a glass of wine or just Ice Tea. His attitude was he was GOD's gift and we were peons. However, his bus man was outstanding though, which made the dinner enjoyable. His busman is the only reason he got a 15% tip, instead of 20%. Also, the late night lounge bartender was a slacker. Maybe he was tired? Would not even acknowledge our presence. We had to do the talking. Not that he asked but WE actually told him three times I was allergic to SHRIMP, but what was in my Kitchen Sink Salad when we got back to the room? FIre and Rescue paid me a visit but fortunately I stopped eating it immediately when I smelled something unusual, we ended up changing our airline tickets and had to stay another night. I stayed in bed the entire day. Will at the FIG bar was standoffish at first, however I had politely asked him not to grab our drinks with his fingers where we put our lips. But soon he changed his attitude and was very pleasant there after as we returned many times. Now the best service we received was from Chris in the FIG the next morning. Breakfast was amazing! He was funny, introduced himself, was very attentive to our needs and explained the menu perfectly. Everyone needs more Chris'. Housekeeping was perfect! The room had not a single dust and she was always smiling and helpful. And even on her day off, somehow she still left hanging on my door extra coffee and washcloths to my astonishment. Five stars for sure! The hotel is five stars except for the servers. Valet was amazing they even charged my TESLA each night complimentary. Nice not having to pay for gas! Marcus and Chris in Valet were exceptional. The HOUSE car was also very nice. Danny and his team were courteous, professional and very nice. Taking the complimentary bikes was also fun and perfect bike path to see the Santa Monica Pier. We went at dusk and was a fab time even going through the Promenade for shopping. Overall everything was great and the North view of the Santa Monica Pier was superb. Overall, I think this place has it going on... would love to return one day soon:)

Lousy staff at front desk and restaurant. Way too expensive for what we received. I paid for 7 nights and couldn’t have been less impressed

A lovely stay at the Fairmont Miramar! My family and I stayed in a Palisades Suite while in town for a wedding. We had a corner suite on the 5th floor and it was a very positive experience. While I wouldn’t characterize the suite as luxurious, the furnishings were comfortable and the service was very good. Key reasons to stay at this hotel are location, spacious size of the rooms, and hotel amenities. One suggestion I would have that would elevate the room experience would be to have real cups for coffee, not paper cups. Other positives: - Dogtown coffee - great! - Lunch at the Fig and drinks/nibbles at the Lobby Lounge - Attentive, lovely staff The Fairmont Miramar has beautiful grounds and long standing history in Santa Monica. We enjoyed our stay and would stay again!

The hotel has definitely seen it’s better days. The common areas and the rooms would need a serious facelift to bring it up to today’s hotel standard’s. The room we checked in had plumbing issue’s so after the first night we could not take any showers, they promptly moved us to a different room though. The rooms are very small with small outdated bathrooms. The location of the hotel is very convenient and the view especially from rooms located on the high floors is the tower is great. The staff was very professional, friendly and accommodating. .

We have stayed at various Fairmont Hotels around the world and this is the worst experience so far. We booked this hotel with our Expedia Gold status and had the option for a free upgrade. We understand this perk was based on availability but at check-in, the gentleman at the front desk did not even mention about this despite us having inquired about it three days ago. We also should have a food and beverage credit added for our stay which was also not brought up at all when we checked in. The room we stayed in had dust everywhere. The hairdryer had plastic peeling off. The ceiling lamp in the washroom had rust and mold. The towel in the bathroom was damp before we even used it. The bathtub drain cover was not clean and was peeling off. We are now worried about having health issues from these unsanitary fixtures and amanites. The fan from the bathroom was also not working properly (not even sure if it was even working at all) as the mirror was still fogged up after 30 minutes of taking a short shower. This is not the standard we expected after having great stays at other Fairmont Hotels. Definitely don’t recommend the Fairmont Miramar. Pick other hotels if you can.