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FAQsFrequently Asked Questions |
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What are the individual cruise lines cruise health and safety protocols?
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What are your current hours of operation?
Monday–Friday: 9 am–6 pm ET
Saturday & Sunday: Closed
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Looking for Covid Information about your Value Inclusive Package?
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Does insurance cover cancellation?
If you are canceling because you are nervous about travel, then, in general, your policy will not cover voluntary cancellations. The only exception is if you specifically asked for “Cancel for Any Reason” coverage and paid an additional premium. If your doctor has advised that you cannot travel at all, then you may have coverage. Please call your insurance provider directly to discuss the situation with them.
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I am booked on a Value Inclusive Package or Enrichment Journey. Why does Online Vacation Center have different penalties and compensation than the cruise lines?
In order to offer exceptional values to our clients, we secure low rates by paying air, hotel, and tour operators in advance. Once these components of your vacation have been secured, you would be subject to the restrictions of these providers, which in general, are more strict than the cruise lines. We will always work to secure a refund or credit to you when possible, but that is not always available or may not be in full.
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