APPLICABLE FOR UPCOMING SAILINGS THROUGH JUNE 30, 2020
We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world with regards to the ongoing situation. At this time, we have extended suspensions for river cruise sailings embarking through June 30, 2020.
We want to assure our guests that we have protected their long-awaited travel experience by automatically issuing a Future Cruise Credit* equal to 115% of the value of the funds received for all purchased services through AmaWaterways (i.e. cruise, hotel/land, air, etc.), redeemable on any AmaWaterways river cruise in Africa, Europe or Asia embarking through December 31, 2022. For added flexibility, we have also made these Future Cruise Credits transferrable at any time prior to December 31, 2022 with the original owner’s written authorization.
We want to reassure you that we are in a secure position to welcome guests back on board once we can safely sail again. Until then, the rivers continue to flow and our staff and crew are patiently waiting to treat you to a memorable river cruise experience.
We would like to take this opportunity to inform you about the latest information regarding upcoming river cruises with AmaWaterways. The health and safety of their guests, and the wellbeing of their staff and crew, are of the utmost importance and we must be vigilant and responsible in ensuring your safety during these uncertain times. As a result, AmaWaterways is voluntarily suspending the operations of their European river cruise fleet and canceling all of their Europe river cruises through April 25, 2020.
With this in mind, AmaWaterways wants to assure you that your long-awaited travel plans will be protected. AmaWaterways is therefore providing these options for you.
Due to this cancellation, you have careful choices to consider regarding the monies put towards your reservation. Please review the enclosed options and contact us as soon as possible with your decision.
OPTION 1FUTURE CRUISE CREDIT: We are offering you a Future Cruise Credit (FCC) equal to 115% of the value of your AmaWaterways purchased services, redeemable on any Europe or Mekong River sailing through December 31, 2022.
OPTION 2 FULL MONETARY REFUND: If you prefer, you may elect to instead receive a full monetary refund on all services purchased through AmaWaterways.
Should you have any questions or concerns regarding your river cruise cancellation, future cruise credit or refund, please contact your travel advisor as we are in direct communication with them regarding current developments on our policies. If you choose to contact us directly, please note we are experiencing a higher than normal call volume, as expected.
Travel with Peace of Mind
APPLICABLE FOR SAILINGS EMBARKING AFTER APRIL 26,2020
In light of the recent global events and uncertainties around travel, we wish to offer our guests additional flexibility and peace of mind so they may continue to safeguard the wonderful plans they have made for their much-anticipated river cruise with AmaWaterways. As a result, we will offer for a limited time, special provisions which allow guests with new or existing reservations to purchase AmaWaterways Travel Waiver Plus*. AmaWaterways Travel Waiver Plus provides cancellation for any reason, up to 24 hours prior to the start of their AmaWaterways booked services (cruise, pre-cruise land extensions, air etc.)
Should guests decide to cancel their cruise for any reason, they will have the following options based on date of cancellation:
Cancellation received up to 7 days prior to start of AmaWaterways services: Future Cruise Credit** covering cancellation penalties, and the balance will be refunded based on our standard cancellation policy for services purchased through AmaWaterways.
Cancellation received between 6 days to 24 hours prior to start of AmaWaterways services: Future Cruise Credit** issued for 100% of AmaWaterways services to be used towards any sailings within 24 months of the cancellation date
For all new or existing reservations (deposited or paid in full), the Travel Waiver Plus may be purchased up to 48 hours prior to the start of AmaWaterways purchased services.
Travel Waiver Plus price:
$80 per person – for those who purchase AmaWaterways Cruise Protection Plan*
$175 per person – if purchased without AmaWaterways Cruise Protection Plan* or if you have purchased travel protection independently
Information accurate as of 03/13/20. *AmaWaterways Travel Waiver Plus program only applicable to FIT and Group bookings; may be purchased up to 48 hours prior to the start of AmaWaterways purchased services. Travel Waiver Plus allows guests to cancel for any reason up to 24 hours prior to the start of their AmaWaterways trip and covers cancellation penalties in the form of a Future Cruise Credit for services purchased through AmaWaterways. Travel Waiver Plus is not available for Egypt or Africa Safaris & Wildlife Cruises, and does not include any additional benefits. **Future cruise credit, issued via the Travel Waiver Plus program, will cover cancellation penalties and the balance will be refunded based on our standard cancellation policy for services purchased through AmaWaterways. Future cruise credit is valid for any sailings within 24 months from the day your cancellation was received (cancellation must be received up to 24 hours prior to trip); can be applied to cruise, land, air, and any other services on the reservation (excluding initial deposits, Travel Protection and Travel Waiver Plus). Future Cruise Credit applied to Africa reservations have additional restrictions; ask for details. AmaWaterways Cruise Protection Plan can only be purchased prior to final payment. This limited time offer with special provisions may be changed or withdrawn at any time; other restrictions may apply. CST#2065452-20.