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Carnival Cruises Policy—As of 7/23/20 |
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NEW!—Announced July 23rd
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
- San Francisco sailings through 2020
- Carnival Spirit and Carnival Splendor sailings through and including October 29, 2020
- Carnival Legend sailings through and including October 30, 2020
- Mardi Gras sailings November 14, 2020 through and including January 30, 2021
- Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
- Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
- Carnival Magic Ft. Lauderdale and Miami sailings through and including September 30, 2020
- Carnival Magic Transatlantic & Barcelona sailings April 10, 2021 through and including May 3, 2021
- Carnival Fascination sailings through and including January 9, 2022
- Carnival Sensation sailings March 3, 2022 and March 7, 2022
- Carnival Sunrise:
- Sailings through and including October 19, 2020
- Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
- Miami 5 day sailing January 3, 2022
- Carnival Radiance:
- Sailings through and including November 1, 2020
- 9, 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022
- 5 day sailings December 23, 2021 and December 28, 2021
- All Other Ships sailings through and including September 30, 2020
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.
Carnival will honor this offer for any guests who were previously booked on voyages departing September 30, 2020 or prior and canceled their booking on or after March 6, 2020.
If you are booked on one of these sailings, please make your selection here – there is no need to call.
Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.
*Please refer to the communication you received from Carnival for the complete terms and conditions.
Announced June 22nd
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
- All San Francisco sailings through 2020
- All Carnival Sunrise sailings through and including October 19, 2020
- All Carnival Legend sailings through and including October 30, 2020
- All Carnival Radiance sailings through and including November 1, 2020
- All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
- All Other Ships sailings through and including September 30, 2020
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.
Carnival will honor this offer for any guests who were previously booked on voyages departing September 30, 2020 or prior and canceled their booking on or after March 6, 2020
If you are booked on one of these sailings, please make your selection here – there is no need to call.
Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.
*Please refer to the communication you received from Carnival for the complete terms and conditions.
Announced April 13th
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
- All ships sailings through and including June 26, 2020
- All San Francisco sailings through 2020
- All Carnival Sunrise sailings through and including October 19, 2020
- All Carnival Legend sailings through and including October 30, 2020
- All Carnival Radiance sailings through and including November 1, 2020
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you onboard, when the time is right for you.
Carnival will honor this offer for any guests who were previously booked on these voyages and canceled their booking on or after March 6, 2020.
If you are booked on one of these sailings, please make your selection here – there is no need to call.
Regardless of the option you select, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.
*Please refer to the communication you received from Carnival for the complete terms and conditions.
Announced March 14th
Carnival Cruise Line is temporarily pausing service, effective with sailings departing Saturday, March 14 through April 09, 2020 across its fleet of North America based ships. We will resume service on April 10, 2020.
As you know, COVID-19 has now turned into a global pandemic. Carnival has responded by implementing higher levels of screening, monitoring and sanitation protocols to protect the health and safety of guests, crew and communities it serves.
Since we’d love nothing more than to welcome you back just as soon as Carnival resumes operations, we’re pleased to present the following options:
Announced March 11th
Flexibility Options for Carnival Cruises:
Announced March 6th
Change your sail date at any time up to 48 hours before your sailing or receive a Future Cruise Credit.
We continue to implement increased monitoring, screening and sanitation protocols to protect the health of our guests, crew and the residents of the destinations we serve. Our measures are designed to be flexible to adapt to changing conditions and recommended best practices. For your reference, you can read our Travel Health Advisory on Carnival.com.
Nevertheless, we know our guests have questions about their upcoming cruise and want to share these policy updates that provide options and flexibility should you want to reschedule your vacation currently booked between now and May 31, 2020, as well as incentives to proceed with your plans:
- Guests who choose to keep your booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit (OBC) amounts:
- $100 per cabin for 3 and 4-day cruises
- $150 per cabin for 5-day cruises
- $200 per cabin for 6 days and longer cruises
If you choose to continue to sail with us, we will automatically apply your onboard credit to your sail and sign. There is no need to call us.
For guests who booked prior to March 6, 2020, if you decide to change vacation plans, we will allow those booked on sailings between now and May 31 to move their booking to a new date and receive a Future Cruise Credit (FCC) in the amount of the non-refundable cancellation fee.
Guests booked on sailings departing between March 9 and March 31 can move your booking to a future date up to 3 days before sailing. If the cruise departs between March 6 and March 8, call us at any time to take advantage of this offer.
Guests booked on sailings departing between April 1 and May 31 can move your booking to a future date by March 31.
The FCC must be used for a sailing by March 31, 2021.
*The FCC is non-transferable, cannot be used as a deposit or applied to a chartered sailing, has no cash value and must be redeemed on a Carnival Cruise Line sailing on or before 3/31/21. The FCC may only be used toward the cruise fare of one (1) booking in the same currency in which the above voyage was originally paid and cannot be used for taxes, fees & port expenses, Carnival Vacation Protection, onboard charges or gratuities. The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. If the amount of the new cruise is less than the amount of the FCC, the difference will be applied as a nonrefundable onboard credit with a maximum of $500 onboard credit per cabin. Any additional unused portion of the FCC will be forfeited. All monies paid for Carnival Vacation Protection plan is non-refundable and will not be included in the FCC. After you have booked your cruise, please use the link below to provide us with the new booking information so we can process your FCC. www.carnival.com/request-forms/reimbursement-form.aspx.
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