|
Celebrity Cruises Policy—As of 1/12/21 |
|
NEW!—Announced January 12th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING.
Celebrity Cruises continues to focus on the healthy and safe return to cruising for guests, crew and the communities we visit. As we work closely with the Centers for Disease Control and Prevention and government authorities around the world toward this shared goal, we are extending the suspension of all sailings departing between March 1 and April 30, 2021 along with the Apex Transatlantic sailing of 5/1/21 and the 2021 Europe Season for Edge and Constellation's sailings departing May – October, 2021. Celebrity Cruises, as part of the Royal Caribbean Group, continues to work with our Healthy Sail Panel of globally recognized scientific and medical experts to come back stronger, and we look forward to welcoming our guests back on board. We are reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
Announced December 2nd
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING.
While we continue to work with the CDC and government authorities around the world towards the shared goal of safely returning to cruising, Celebrity Cruises will be extending the suspension of some sailings. This includes all global sailings between January 1 and February 28, 2021 along with our remaining Winter 2021/21 program South America sailings through April 7, 2021.
Our panel of globally recognized scientific and medical experts, together with teams both on sea and on land, continue to focus on a healthy and safe return to service for our guests, crew and the communities we visit.
We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
Announced November 2nd
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING.
Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. As we work with the CDC and others toward this shared goal, Celebrity Cruises will be extending the suspension of sailings to include those departing on or before December 31, 2020, excluding our previously suspended 2020/21 Australia and Asia sailings. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
Announced October 6th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING.
Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before November 30, 2020, excluding sailings from Hong Kong. Celebrity Cruises will also be suspending their full 2020/21 Winter program in Australia and Asia. Additionally, Azamara will be suspending their 2020/21 Winter sailings throughout Australia & New Zealand, South Africa and South America. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
Announced September 29th
CELEBRITY CRUISES IS EXTENDING ITS "CRUISE WITH CONFIDENCE" PROGRAM.
For all bookings created by November 30, 2020, guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare paid for a future cruise through May 4, 2022. The cruise company will also continue to offer their “Best Price Guarantee” and “Lift and Shift.”
“Best Price Guarantee”: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
“Lift and Shift”: This option is ideal for those guests wishing to move their vacation plans to next year. Eligible between now and November 30, 2020, guests can protect their original cruise fare and promotional offering by shifting to a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year. Bookings for 2021 sail dates may shift to 2022 only on current deployment open through May 4, 2022.
In addition to easing concerns of booked guests, the policy enhances consumer confidence to schedule new bookings, knowing last-minute travel adjustments are allowed..
Announced September 14th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. Therefore, in alignment with the Australian Government’s recent decision to extend the suspension of cruise tourism in the region, Royal Caribbean International and Celebrity Cruises will be suspending all sailings departing from Australia and New Zealand on or before December 31, 2020. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
.
Announced August 27th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
The health and safety of our guests, crew, and the communities we visit is our top priority. In alignment with the Cruise Lines International Association (CLIA) recent decision to extend the voluntary suspension of global cruise operations for all members, Royal Caribbean International and Celebrity Cruises will be suspending all sailings departing from Australia and New Zealand on or before October 31, 2020. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.
Announced August 5th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
The health and safety of our guests, crew, and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before October 31, 2020, excluding sailings from China and Australia.
Announced July 16th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
The health and safety of our guests, crew and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before September 30, 2020.
Announced June 23rd
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
Given ongoing global public health circumstances, Celebrity Cruises has decided to extend the suspension of most sailings through September 15, 2020. We are working with our guests and travel partners to address this disruption to their vacations and are genuinely sorry for their inconvenience.
Announced May 20th
CELEBRITY CRUISES EXTENDS GLOBAL SUSPENSION OF CRUISING
Given ongoing global public health circumstances, Celebrity Cruises has decided to extend the suspension of most sailings through July 31, 2020. We are working with our guests and travel partners to address this disruption to their vacations, and we are genuinely sorry for their inconvenience. We expect to return to service on August 1.
Guest Letter from Celebrity Cruises
Impacted Itineraries
For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit is good through December 31st, 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation and instead accept a 100% refund, you may submit your request here any time up until the expiration date of your FCC.
If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund. In order to select the 125% Onboard Credit please click here to submit your request. If we have not received your choice of compensation for these pre-booked items by April 8th, you will automatically receive a full refund to your original method of payment. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible.
Announced April 10th
We are aware of the CDC order and are studying how best to respond to its provisions. Our global sailings are currently suspended through May 11, 2020.
Announced March 31st
Celebrity Cruises' recent Cruise with Confidence policy offers you the option to cancel up to 48 hours prior to their vacation start date and, in turn, receive a Future Cruise Credit (FCC) to sail at a later time. This is eligible for all departures setting sail from now through September 1, 2020.
As we're all beginning to experience the effects of this global phenomenon in our businesses, in our families, and in our daily lives, we want to reassure you that we are here for you. And we hear you.
Announced March 13th
Today Royal Caribbean Cruises LTD. announced that it is suspending cruising in the United States for 30 days.
In order to compensate for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021. Should you prefer a 100% refund to their original method of payment you may contact your Personal Vacation Manager anytime up until the expiration date of your FCC.
If you pre-booked any shore excursions through Celebrity Cruises, you will receive a full refund to the original form of payment. Guests with independent arrangements should contact their tour operators as soon as possible. If you pre-purchased any beverage, internet, specialty dining or other onboard packages, you will also receive a full refund to the original form of payment.
Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations.
Announced March 12th
COVID-19 Health Screening and Boarding Protocols
We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are being proactive when it comes to protecting the health of our guests, crew, and the communities where Celebrity sails.
To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), Celebrity Cruises is enhancing its rigorous global boarding and screening measures to protect guests and crew. These measures are intentionally conservative and apply to anyone boarding their ships, guests and crew alike.
These temporary safety precautions will remain in place for a projected period of 30 days and will continue to be reviewed daily. Updates will be posted on this page as we receive them. Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt the following health screening protocols:
Mandatory temperature screenings using digital, non-touch scanners are being conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers about 100.4°F (38°C), the person and his/her travel companions will be referred to a secondary health screening. Guests who are denied boarding due to screening results will receive compensation.
COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, March 16
- Boarding will be denied to any person age 70 or older unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel. (Click Here for Physician Fit-to-Sail Form)
- Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing.
- Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Europe (list of European countries) Iran, or South Korea 15 days prior to embarkation.
- Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Europe (list of European countries), Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
- Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
- For Caribbean Itineraries Only: The above parameters will also include Japan, Singapore and Taiwan, along with travel or contact occurring 21-days prior to embarkation.
Secondary, enhanced health screenings will be performed on:
- Any person who reports feeling unwell or displays flu-like symptoms
- Any person who has traveled from, to or through Japan or Thailand in the 15 days prior to embarkation.
- Any person who is uncertain about contact with individuals who have traveled in the 15 days prior to embarkation from, to or through mainland China, Hong Kong, Macau, Europe (list of European countries), Iran, South Korea, Japan, or Thailand.
- For Caribbean Itineraries Only: Secondary health screening parameters will include the country of Thailand for travel or contact occurring 21-days prior to embarkation.
In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding.
All guests who are denied boarding due to these restrictions will receive full compensation.
Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.
Celebrity Cruises has rigorous medical protocols in place to help guests and crew members who feel unwell while sailing. Its protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures..
Celebrity Cruises continues to assess developments constantly and will update these measures as needed. Guests with questions may refer to our Frequently Asked Questions (FAQ) page.
Announced March 9th
Change your sail date at any time up to 48 hours before your sailing or receive a Future Cruise Credit.
Your cruise is covered by Celebrity Cruises' new Cruise with Confidence Cancellation Program. That means you can change your sail date at any time up to 48 hours before your sailing, for itineraries departing up until 7/31/2020, or receive a Future Cruise Credit.
Responding to the ever-evolving challenge presented by Coronavirus since late January, you now have options for cancellations due to the unforeseen circumstances that this has caused.
Sailing Window: March 6 through July 31, 2020
- Future Cruise Credit (FCC) may be applied to any sailing through December 31, 2021.
- FCC Redemption is only valid on Celebrity Cruises.
- FCC is redeemable on sailings departing on or before December 31, 2021
- If cruise fare is greater than the FCC value, you will only pay the difference
- If cruise fare is less than the FCC value, a new FCC will be issued for the difference for future use.
Celebrity Cruises FAQs
http://creative.rccl.com/Sales/Royal/General_Info/Cancelation_Policy_FAQs.pdf
|