Norwegian Cruise Line Policy

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Norwegian Cruise Line Policy—As of 4/6/21

NEW!—Announced Apr 6^th

In conjunction with our return to service announcement, we have extended our voluntary temporary suspension through August 31, 2021 for the following ships; Norwegian Breakaway, Dawn, Escape, Getaway, Sky, Spirit, Star and Sun. In addition, Norwegian Epic through Sept. 1; and Norwegian Pearl through Nov. 7, 2021 have also been canceled.

Norwegian Joy, Norwegian Jade and Norwegian Gem now boast new homeports in Greece and the Caribbean for three new and exciting itineraries sailing in July.

Guests who had an active reservation on a suspended cruise will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by June 1.

Additionally, a 10% off coupon will be automatically added to the guest's account, if the guest has not already received one for a previously cancelled sailing or an account that currently has a 10% coupon.

For affected reservations paid via a previously issued Future Cruise Credit, the full value of the FCC used will be re-applied to the guest’s Latitudes account within 7 days. This is done automatically, and no further action is required on the guest or travel advisor’s part.

You can learn more about booking a cruise with your FCC's here.

2021 Alaska Cruises

Following The Government of Canada’s Interim Order which calls for the suspension of passenger cruising in Canadian waters through February 2022, we will temporarily halt the acceptance of bookings for our 2021 Alaska season. At this time we have not cancelled our entire 2021 Alaska season and are currently exploring several initiatives that may allow such cruises to continue.

We are working through all available options as quickly as possible, and given the fluidity of the current environment, we will also continue to work with the Canadian government to amend the current suspension. We will continue to keep all travel partners and guests updated as the situation progresses, and we thank them for their patience.

Announced Feb 16^th

On October 30, 2020, the U.S. Centers for Disease Control and Prevention issued the Framework for Conditional Sailing Order, a roadmap for the steps the CDC will require for resumption of cruise voyages in the U.S. We are closely reviewing the order and continue to partner with global and domestic authorities, including the CDC, to chart a path forward.

We have extended our voluntary temporary suspension of all voyages through May 2021.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.

Announced Jan 19^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of cruises to include all cruises embarking through April 2021.

Guests who had an active reservation on a suspended cruise in April 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by February 22, 2021. Additionally, a 10% off coupon will be automatically added to the guest's account by January 20 which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any Future Cruise Credits and all future promotions at time of booking.

Refunds for previously announced suspensions of cruises embarking in March 2021 will be completed by Feb 2, 2021.

Announced Dec 29^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of cruises to include ALL cruises embarking through March 2021. Previously, we had announced the suspension of cruises on all ships except Norwegian Encore, Norwegian Escape, and Norwegian Joy. Today, we have added those three ships to the list of cruises suspended through March 2021.

Guests who had an active reservation on a suspended cruise on Norwegian Encore, Norwegian Escape, and Norwegian Joy through March 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by February 2, 2021. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.

Guests who had an active reservation on a suspended cruise on Norwegian Bliss, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Getaway, Norwegian Jade, Norwegian Jewel, Norwegian Pearl, Norwegian Sky, Norwegian Sun, and Pride of America through March 2021 will automatically receive a refund of their cruise fare in the original form of payment for the amount paid by January 7, 2021. Discount Future Cruise Credits have already been delivered.

Refunds and discount Future Cruise Credits for previously announced suspensions of cruises on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021 have already been delivered.

Announced Dec 2^nd

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of cruises to include all cruises embarking through February 2021. Additionally, we'll be suspending cruises in March 2021 for the following ships; Norwegian Bliss, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Getaway, Norwegian Jade, Norwegian Jewel, Norwegian Pearl, Norwegian Sky, Norwegian Sun, and Pride of America.

Currently, we have not suspended cruises in March 2021 for Norwegian Escape, Norwegian Encore and Norwegian Joy.

Guests who had an active reservation on a suspended cruises through March 2021 will automatically receive a refund of their cruise fare in the original form of a payment for the amount paid by January 7, 2021. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.

Previously, we had announced the suspension of cruises on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021. Refunds and discount Future Cruise Credits for those three ships have already been delivered.

Announced Nov 2^nd

Your safety is Norwegian's #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of cruises to include all cruises embarking through December 2020.

Guests who had an active reservation on a suspended cruises in December 2020 will automatically receive a refund of their cruise fare in the original form of a payment for the amount paid by November 22, 2020. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.

Announced Oct 5^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of 2020 cruises to include all cruises embarking through November 2020. Additionally, we'll be suspending sailings on Norwegian Star, Norwegian Spirit, and Norwegian Dawn through March 2021.

Guests who had an active reservation on a suspended cruises in November 2020 through March 2021 will automatically receive a refund of their cruise fare in the original form of a payment for the amount paid within 25 days. Additionally, a 10% off coupon will be automatically added to the guest's account which is valid for one year from date of issue, and can be used for any Norwegian Cruise Line voyage embarking through 2022 and is combinable with any FCCs and all future promotions at time of booking.

Announced July 29^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of 2020 cruises to include all cruises embarking through October.

Guests who had an active reservation on a suspended cruises in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022.

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund equal to the amount paid to date to the original form of payment 60 days after submitting the Refund Request Form which will go live here on August 3 at 9:00 am EST and must be submitted by no later than 5:00 pm EST on August 14, 2020.

Please note that the monetary refund period has ended for cruise departure dates through September 30, in addition to the previously suspended October cruises aboard Norwegian Bliss (October 4 and 12), Norwegian Joy (October 4), Norwegian Breakaway (October 4 and 11) and Norwegian Gem (October 2 and 9). Guests who did not request a monetary refund have, or will, receive Future Cruise Credits.

Announced June 30^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of 2020 cruises to include:

All sailings through September
The select October sailings listed below

Destinaton	Affected Ship(s)	Suspended Voyage Dates
Alaska	Norwegian Bliss	October 4 & 12
Alaska	Norwegian Joy	October 4
Canada/New England	Norwegian Breakaway	October 4 & 11
Canada/New England	Norwegian Gem	October 2 & 9

Guests who had an active reservation on a suspended cruise listed above will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid to date on June 25th. The FCC must be used one year from issued date for ANY Norwegian Cruise Line voyage embarking through 2022.

Announced June 16^th

Your safety is Norwegian's #1 priority—both on and off our ships. Due to the current global environment, Norwegian is extending the suspension of 2020 cruises to include:

All sailings through August 31st
All sailings in September except Seattle-based Alaska cruises
The select October sailings listed below

Destinaton	Affected Ship(s)	Suspended Voyage Dates
Alaska	Norwegian Bliss	October 12
Alaska	Norwegian Joy	October 4
Canada/New England	Norwegian Breakaway	October 4 - October 11
Canada/New England	Norwegian Gem	October 2 - October 9

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund equal to the amount paid to date to the original form of payment 90 days after form submission for sailings originally scheduled to embark:

July 1 - July 31:
By submitting this refund form by no later than 11:59 pm EST on June 19, 2020.
August 1 - Forward:
For cruise departure dates from August 1 – September 30, in addition to the affected cruises outlined above in October, the refund request form will go live at 9:00 am EST on July 6, and must be submitted by no later than 11:59 pm EST on July 17, 2020.

Announced May 20^th

Updated May 20, 2020 Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through July 31, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever.

Guests who had an active reservation on one of the suspended cruises have automatically received a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.

Embarkation Dates	Future Cruise Credit
March 13–March 17, 2020	150% of cruise fare
March 18–July 31, 2020	125% of cruise fare

We’re also giving an additional 20% discount when you book by May 31, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 - December 31, 2022! The discount will be automatically applied when you make your reservation, including when you book online.

Guests who prefer to not take advantage of a future cruise credit for suspended sailings scheduled to embark beginning July 1 - July 31, can elect to receive a lesser refund to the original form of payment 90 days after submitting a Refund Form found here on June 8, 2020 at 9:00AM Eastern Standard Time. Refund requests must be submitted by no later than 11:59 pm EST on June 19, 2020.

Announced April 24^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through June 30, 2020 and plan to relaunch cruise operations with embarkations beginning July 1, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever.

Guests who had an active reservation on one of the suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022.

Future Cruise Credits have all been applied for all cancelled sailings; except for those cruises that were scheduled to embark between May 15 - June 30, 2020 which will be applied to your account by May 1, 2020.

Embarkation Dates	Future Cruise Credit
March 13–March 17, 2020	150% of cruise fare
March 18–June 30, 2020	125% of cruise fare

We’re also giving an additional 20% discount when you book by May 15, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 - December 31, 2022! The discount will be automatically applied when you make your reservation, including when you book online.

Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund to the original form of payment 90 days after submitting the Refund Form below. Refund requests must be submitted by:

April 27, 2020 for suspended sailings scheduled to embark by May 14, 2020
May 7 - May 13, 2020 for suspended sailings scheduled to embark beginning May 15, 2020

Announced April 10^th

Your safety is our #1 priority—both on and off our ships. Due to the current global environment, we are extending the suspension of all sailings across our fleet through May 14, 2020 and plan to relaunch cruise operations with embarkations beginning May 15, 2020. We are thinking of each and every one of you, and together we will return to our favorite place — the ocean, stronger than ever.

Guests who were booked on suspended cruises will automatically receive a 125% or 150% refund of their cruise fare in the form of a Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage from October 1, 2020 through December 31, 2022.

Future Cruise Credits have all been applied for all cancelled sailings; except for those cruises that were scheduled to embark between May 11 - May 14, 2020 which will be applied to your account by April 17, 2020.

Embarkation Dates	Future Cruise Credit
March 13–March 17, 2020	150% of cruise fare
March 18–May 14, 2020	125% of cruise fare

We’re also giving an additional 20% discount when you book by April 27, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 - December 31, 2022! The discount will be automatically applied when you make your reservation, including when you book online.

Please note that if your suspended sailing was scheduled to embark:

Between April 12 - May 10, 2020, you will be able to request your refund through the below form starting April 13, 2020.
Between May 11 - May 14, 2020, you will be able to request your refund through the below form starting April 20, 2020.

Announced March 30^th

With the virus impacting communities around the globe, Norwegian Cruise Line voluntarily suspended cruise voyages across their fleet through April 11, 2020. Today, Norwegian is extending this suspension through May 10, 2020 and plans to relaunch cruise operations with embarkations beginning May 11, 2020.

All guests affected will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid. These future cruise credits will be issued by Friday April 3, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided. These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. All refund requests must be received via the web form: www.ncl.com/case-submission/peace-of-mind, which will be made available from April 13 through April 27, 2020.

Announced March 18^th

Guests who are currently booked on cruises with embarkation dates from March 13 through April 11, 2020 will receive a full refund of their cruise fare in the form of a future cruise credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. As an added incentive, guests who choose to reschedule their vacation will receive an additional 25% or 50% future cruise credit, dependent upon their embarkation dates. Guests who prefer not to take advantage of a future cruise credit can receive a full refund in the amount of the cruise fare paid.

As a bonus for guests impacted by the temporary suspension, as well as guests who previously canceled via our Peace of Mind policy, we are offering you the ability to use your FCC along with a 20% discount off published fares for voyages from July 1, 2020 through December 31, 2022. All affected guests must book the future cruise once the FCC is applied to your guest profile and by no later than April 10, 2020.

Announced March 13^th

Norwegian Cruise Line today announced a voluntary suspension of all cruise voyages embarking between March 13 and April 11, 2020 for its three cruise brands. The temporary suspension is aimed at contributing to efforts around the globe to contain the spread of the COVID-19 coronavirus. This measure is taken in an abundance of caution and the Company has not experienced any confirmed cases of COVID-19 across its 28-ship fleet.

“The safety, security and well-being of our guests and crew is our highest priority. With the COVID-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of COVID-19.”

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their travel agent or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request. Travel partner commissions on canceled cruises will be protected as per normal policy.

^{Announced March 11th}

Please know that Norwegian Cruise Line is aware of the latest developments and will share their most updated policy shortly. Thank you for your patience and understanding as we navigate this evolving situation. We will continue to do the best we can to provide you and all our guests with Peace of Mind through this fluid period.

The safety, security and well-being of Norwegian's guests and crew is their number one priority. It has implemented several strict preventative measures due to growing concerns regarding COVID-19 infections. It will continue to consult with The World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary.

Norwegian Cruise Line apologizes for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all it's guests and crew members.

Preventative Measures To Ensure Your Safety

Policies currently in place, which are subject to change, include the following:

All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking guests and crew will be administered a non-touch fever temperature check.

Denial of boarding will occur in the following cases:

Guests who have traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
Guests who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy. Travel companions of these guests who share the same stateroom will also be denied boarding.
Any guest with a temperature detected at or above 100.4F / 38C.
All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.

Travel Restrictions for Certain Passport Holders

Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.

What to Expect During Your Cruise

Additional Precautionary Measures: While on board, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.

Along with the aforementioned policies Norwegian has implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.

The above measures will remain in effect until further notice and are subject to change at any time as Norwegian evaluates the situation and continue to consult with local health authorities as well as the WHO and the CDC.

In addition to the aforementioned protocols, Norwegian has cancelled or redeployed a number of sailings previously operating in areas of high risk. It maintains the flexibility to alter itineraries as needed to avoid these areas and will continue to closely monitor the areas in which it operates and take appropriate action as necessary.

To learn more about the preventative measures Norwegian is taking to ensure your health and safety, click here for a helpful infographic.

Announced March 6^th

Peace of Mind Policy: For all NEW and EXISTING individual and group bookings that embark from March 10 – September 30, 2020.

Guests can cancel up until 48 hours prior to vacation start date. Canceled reservations that occur prior to 48 hours to vacation date will receive a 100% future cruise credit (FCC) to be used for ANY Norwegian sailing embarking on or before December 31, 2022.
- Vacation start date includes any pre-hotel or Cruisetour packages booked through Norwegian
- FCC will include all components of the reservation that have been paid, including but not limited to: shore excursions, beverage and dining packages (including associated gratuities), service charges and air or transfers pre-purchased through Norwegian.
  - Note any insurance purchased on existing bookings will not be included in the FCC amount.

Final Payment Modification: To provide some reassurance, we have temporarily modified a few of our existing policies. Please note:

Final payment for all June and July voyages will not be due until 90 days prior to sailing.
Up until 60 days prior to sailing, we will allow a transfer of the reservation to any other cruise that departs on or before June 30, 2020. The transfer voyage must be of equal or greater value, prevailing rates will apply, and penalties will be waived.
If a guest chooses not to sail, the name change restriction will be waived up to 45 days prior to sailing. Name changes will be permitted for the cruise reservation only and exclude flight arrangements through Norwegian Cruise Line and/or pre-purchased travel protection.
Guests with non-ticketed Norwegian Cruise Line air may make name changes.
Guests with ticketed air may make name changes but will incur a penalty and possibly air change fee if either is assessed by the airlines.
Please note that travel protection cannot be transferred.

Information accurate as of 03/13/20.