Regent Cruises Policy

Regent Cruises Policy—As of 4/6/21

NEW!—Announced April 6^th

GENERAL TRAVEL ADVISORY

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies, and as such, we have developed a set of new enhanced health and safety protocols, which can be found here. Additionally, on October 30, 2020 the U.S. Centers for Disease Control and Prevention issued the Framework for Conditional Sailing Order, a roadmap for the steps the CDC will require for resumption of cruise voyages in the U.S. We are reviewing the Order and continue to partner with global and domestic authorities, including the CDC, to chart a path forward.

To ensure guests feel confident about sailing with Regent, we have extended our Regent Reassurance policy to include all reservations made by April 30, 2021. On Regent Seven Seas Cruises voyages embarking through October 31, 2021, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

NEW!—Announced March 1^st

GENERAL TRAVEL ADVISORY

NOTICE TO PASSENGERS REGARDING ADVICE FROM US CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) ON COVID-19 AND CRUISE SHIP TRAVEL.

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

To ensure guests feel confident about sailing with Regent, we have extended our Regent Reassurance policy to include all reservations made by March 31, 2021. On Regent Seven Seas Cruises voyages embarking through October 31, 2021, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

Announced January 19^th

GENERAL TRAVEL ADVISORY

NOTICE TO PASSENGERS REGARDING ADVICE FROM US CENTERS FOR DISEASE CONTROL AND PREVENTION (CDC) ON COVID-19 AND CRUISE SHIP TRAVEL. CLICK HERE TO REVIEW DETAILS

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

To ensure guests feel confident about sailing with Regent, we have extended our Regent Reassurance policy to include all reservations made by February 28, 2021. On Regent Seven Seas Cruises voyages embarking through October 31, 2021, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Announced November 9^th

GENERAL TRAVEL ADVISORY

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through December 31, 2020. In addition, we have suspended our Full 2021 World Cruise, along with voyages departing through April 2021 aboard Seven Seas Mariner^®, the January 5, 2021 voyage aboard Seven Seas Voyager^®, and the January 6, January 21 and February 4, 2021 voyages aboard Seven Seas Explorer^®. For more information for impacted guests on these voyages, click here.

To ensure guests feel confident about sailing with Regent, we have extended our Regent Reassurance policy to include all reservations made by November 30, 2020. On Regent Seven Seas Cruises voyages embarking through October 31, 2021, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

Announced November 2^nd

GENERAL TRAVEL ADVISORY

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

Regent Seven Seas Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages embarking through December 31, 2020. In addition, we have suspended our Full 2021 World Cruise, along with voyages departing through April 2021 aboard Seven Seas Mariner^®, and the January 5, 2021 voyage aboard Seven Seas Voyager. For more information for impacted guests on these voyages, click here.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. On October 30, 2020 the U.S. Centers for Disease Control and Prevention (“CDC”) issued the Framework for Conditional Sailing Order (the “Order”), a roadmap for the steps the CDC will require for resumption of cruise voyages in the U.S. We will closely review the Order and continue to partner with global and domestic authorities, including the CDC, to chart a path forward.

Please check back for regular updates.

Announced July 29^th

GENERAL TRAVEL ADVISORY

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available. For information on our new enhanced health and safety protocols please click here.

To ensure guests feel confident about sailing with Regent, with our Return with Regent offer we evolved Regent Reassurance to include all existing and new reservations made by July 31, 2020. On Regent Seven Seas Cruises voyages embarking through 2022, guests who have paid in full have the option to cancel up to 15 days* prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

Announced June 16^th

Updated as of June 16, 2020

GENERAL TRAVEL ADVISORY

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available. For information on our new enhanced health and safety protocols please click here.

Please check back for regular updates.

Announced April 24^th

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.

To ensure guests feel confident about sailing with Regent, we expanded Regent Reassurance to include all existing and new reservations made by May 31, 2020. On Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

Announced April 10^th

The safety, security and well-being of our guests, crew and communities we visit is our number one priority.

We are committed to taking all appropriate steps and actions to combat the spread of COVID-19 and are working closely and in partnership with local, state, federal and global agencies. While this may result in additional future changes, please know our teams are working around the clock to do what is right by our guests and travel partners. We continue to monitor this situation closely and will provide additional updates as they are available.

To ensure guests feel confident about sailing with Regent, we expanded Regent Reassurance to include all existing and new reservations made by May 31, 2020 on Regent Seven Seas Cruises voyages embarking on or before December 31, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation within one year on any Regent voyage sailing before December 31, 2022.

Please check back for regular updates.

Announced April 1^st

Announced March 30^th

Regent Cruises continues to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, Regent has extended their voluntary temporary suspension of operations worldwide to include sailings embarking through May 10, 2020.

Additional canceled voyages as of March 30:

Seven Seas Splendor – April 16, April 30
Seven Seas Explorer – April 17, April 27, May 4
Seven Seas Navigator – April 25
Seven Seas Voyager – April 16
Seven Seas Mariner – April 29

Affected travelers will automatically receive a 100% Future Cruise Credit and a bonus 25% Future Cruise Credit. These Future Cruise Credits are valid for one year from issue date and applicable towards all voyages through December 31, 2022. Clients taking the automatic Future Cruise Credits will also receive full Seven Seas Society loyalty night credit for the suspended voyage. For those who prefer a 100% refund of amounts paid, please complete the refund request online by April 13, 2020, at www.rssc.com/request-refund/ and the refund will be processed within 90 days. If you chose to cancel your booking prior to the announced suspension of voyages, then the policy in place at the time of their cancellation will prevail. Regent Cruises will not be making any exceptions to the policies enforced on previously canceled bookings and appreciate your understanding in this regard.

Announced March 13^th

Norwegian Cruise Line Holdings Ltd. which operates the Regent Cruises brand, today announced a voluntary suspension of all cruise voyages embarking between March 13 and April 11, 2020 for its three cruise brands. The temporary suspension is aimed at contributing to efforts around the globe to contain the spread of the COVID-19 coronavirus. This measure is taken in an abundance of caution and the Company has not experienced any confirmed cases of COVID-19 across its 28-ship fleet.

“The safety, security and well-being of our guests and crew is our highest priority. With the COVID-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of COVID-19.”

Guests on voyages that are underway will conclude and guests will be disembarked as soon as possible and assisted with travel arrangements.

Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020 on Norwegian Cruise Line, Oceania Cruises or Regent Seven Seas Cruises are asked to contact their travel agent or the cruise line for more information. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022. For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request. Travel partner commissions on canceled cruises will be protected as per normal policy.

Announced March 12^th

Beginning March 13, all travel from Europe to the United States will be restricted for 30 days. We are examining the guidelines surrounding the restrictions. Updates will be posted to this page as soon as they become available. We appreciate your patience as we work to comply with the restriction in a manner with the least impact to our guests while ensuring their safety and security.

COVID-19 TRAVEL AND HEALTH PROTOCOLS

The safety, security and well-being of our guests and crew is our number one priority. We have proactively implemented a comprehensive set of preventative measures outlined below to address concerns regarding COVID-19. We will continue to consult with The World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC) and other global public health and industry associations and will take additional preventative actions as deemed necessary.

Policies currently in place, which are subject to change, include the following:

All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking persons will be administered a non-touch fever temperature check.

Denial of boarding will occur in the following cases:

Guests who have traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same suite will also be denied boarding.
Guests who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy. Travel companions of these guests who share the same suite will also be denied boarding.
Guests who have traveled from, visited or transited via airports in identified COVID-19 quarantine or containment zones within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same suite will also be denied boarding.
Any guest with a temperature detected at or above 100.4F / 38C.
All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms, exhibit difficulty breathing or have chronic pulmonary or respiratory conditions.

Additional Precautionary Measures

While on board, any persons who exhibit symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F / 38C will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.

Travel Restrictions for Certain Passport Holders

Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.

Regent Reassurance

To ensure you feel confident about sailing with Regent, introducing Regent Reassurance on all existing reservations and all new reservations made by April 30, 2020. For all voyages embarking on or before September 30, 2020, guests who have paid in full have the option to cancel up to 48 hours prior to departure date and receive a 100% Future Cruise Credit, which can be applied to any new reservation made within one year on any Regent voyage sailing before December 31, 2022. Regent hopes this gives you the additional time, if needed, to evaluate conditions and help you feel confident in your decision to sail on your currently booked Regent voyage, or to sail on a future one.

Along with the above policies Regent has implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.

The above measures will remain in effect until further notice and are subject to change at any time as Regent evaluate the situation and continue to consult with local health authorities as well as the WHO and the CDC.

In addition to the aforementioned protocols, Regent has cancelled or redeployed a number of sailings previously operating in areas of concern. Regent maintains the flexibility to alter itineraries as needed to avoid these areas and will continue to closely monitor the areas in which it operates and take appropriate action as necessary.

Announced March 6^th

Regent Reassurance Policy: For all NEW and EXISTING bookings for sailings beginning March 10 – September 30, 2020:

Guests who have paid in full now have the option to cancel up to 48 hours prior to sailing, and receive a 100% Future Cruise Credit, which can be applied to a new booking within one year on any Regent voyage that embarks between now and December 31, 2022.
Regent Reassurance applies to all bookings under final payment made by April 30, 2020, on all Regent voyages departing from March 10, 2020, through September 30, 2020. Bookings under Regent Reassurance will have their commission protected and paid in full.

Information accurate as of 03/13/20.