Seabourn, the world’s finest ultra-luxury travel experience, announced today that it will extend the voluntarily pause of global operations for its five cruise ships to voyages scheduled to depart through June 30, 2020.
The brand had previously announced a pause in its global ship operations from March 14 - May 14, 2020, effectively cancelling all voyages scheduled to operate during that timeframe. The decision is a proactive response to the unpredictable circumstances evolving from the global response to the COVID-19 situation.
Seabourn will be communicating changes for voyages scheduled to depart in the extension window with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125% refund on monies received in the form of a future cruise credit, which must be booked by Dec. 30, 2020 but can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the monies paid to Seabourn will be reimbursed to the original form of payment.
Guests and their travel advisors will be sent details on how to manage cancellations and desired compensation online. Seabourn asks guests and travel advisors to use the online resources available first rather than calling the Reservation Call Center for information about the cancellations due to the possibility of high call volumes and the potential of long on-hold wait times.
For reservations or more information about Seabourn, please contact us.
Announced March 13th
Seabourn will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a voluntary response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution.
Current voyages that are underway will end by March 22. Seabourn will be communicating these changes with all booked guests and their travel advisors.
Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment.
Health Advisory - COVID-19
Dear Valued Guest:
To protect the health and safety of all onboard, Seabourn is closely monitoring the evolving situation with novel coronavirus (COVID-19). Seabourn's medical experts are coordinating closely with international health authorities and together, Seabourn has developed a written traveler’s health declaration to be completed by all guests and crew prior to boarding in order to keep their guests and crew safe. Those individuals identified as high-risk groups are required to undergo enhanced screening measures and additional prevention and control procedures.
These measures include:
Any individual who has traveled from or through mainland China, Macau, Hong Kong, South Korea, Iran or Italy within 14 days of the start of their cruise, including transit through their airports, will not be permitted to board the ship. • Shipboard staff will be scanning passports to verify that transit did not occur through any of the prohibited areas. PLEASE NOTE: Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate disembarkation at the next opportunity. Guests who do not disclose travel through prohibited areas may also face additional legal consequences.
Crew members from China, South Korea or Italy will be delayed from joining any ship until further notice.
Any individual who has been in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19 within 14 days of the start of the cruise, will not be permitted to board the ship.
Additional pre-boarding screening of all guests and crew, including temperature checks, who have visited areas with community spread of COVID-19 and for individuals reporting illness.
Standard pre-boarding health reporting for all guests advising them of their obligation to report any symptoms of illness.
Medical screening for COVID-19 on all individuals who visit our onboard Medical Center with symptoms of respiratory illness or fever.
Reporting of all cases of fever and respiratory illness, and any patients with suspected COVID-19 infection, to local health authorities.
Enhanced environmental sanitation onboard with a disinfectant that kills coronaviruses within 30 seconds.
As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:
Wash your hands often with soap and water for 20 seconds.
Supplement hand washing by regularly using an alcohol-based hand sanitizer.
Avoid close contact with people suffering from respiratory illness.
Cover your nose and mouth when you cough or sneeze using a tissue or your bent elbow.
Avoid touching your eyes, nose and mouth.
Get vaccinated against seasonal influenza.
While onboard, if you experience any symptoms of respiratory illness, which may include fever, chills, cough, or shortness of breath, please contact the Medical Center. Updated information on the illness and travel advice can be found on the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Please be aware that as this public health situation continues to evolve rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.
The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities.
*14-days is the accepted standard incubation period of COVID-19 recognized by the WHO and US CDC.
Yours in health,
Grant Tarling, MD, MPH Chief Medical Officer
Up To 48 Hours Prior To Departure: Seabourn Updates ‘Book With Confidence’ Cancellation Policy
Seabourn, the world’s finest ultra-luxury travel experience, is updating its “Book with Confidence” cancellation policy, providing travelers with greater flexibility and the option to cancel their booking up to 48 hours prior to departure and receive a future cruise credit. The new policy offers more confidence when travelers plan and book their upcoming travel with Seabourn.
For existing and new bookings made through July 31, 2020, guests may cancel up to 48 hours prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. Guests receiving a future cruise credit will have until December 31, 2020 to book for any published voyages departing prior to December 31, 2021.
“We know travelers have lots of questions right now but we also know they are still eager to get out and see the world,” said Chris Austin, Seabourn’s senior vice president of Global Marketing & Sales. “This revision to our ‘Book with Confidence’ policy gives any traveler peace of mind, knowing they can keep their booking, monitor current events, and cancel much closer to departure if unexpected issues arise.”
In addition, for bookings departing between August 1, 2020 and October 15, 2020, the original “Book with Confidence” policy is still valid, where guests are able to cancel up to 30 days prior to sailing and receive a 100% future cruise credit of any monies paid to Seabourn and currently within cancellation fees.
Seabourn represents the pinnacle of ultra-luxury travel with intimate ships offering key elements that set the line apart: spacious, thoughtfully appointed suites, many with verandas and all oceanfront; superb dining in a choice of venues; complimentary premium spirits and fine wines available on board at all times; award-winning service and a relaxed, sociable atmosphere that makes guests feel at home on board. The ships travel the globe to many of the world’s most desirable destinations including marquee cities, UNESCO World Heritage Sites, and lesser-known ports and hideaways.